Where It Is Made
We know how it was made.
Some of what we sell comes from our own leather workshop. When you know how a piece was cut and stitched, putting a guarantee in writing is easy.
Home / Lifetime Guarantee
Shop With Confidence
An honest price means little if the product doesn't last. That's why products purchased at BROTHERSBAG are backed by our lifetime guarantee.
What's Covered
This is a concrete, specific commitment — not a general "quality promise."
Detailed terms, timeframes and claim procedures are available in-store — ask a member of our team when you visit, or message us on WhatsApp with your question.
Where It Is Made
Some of what we sell comes from our own leather workshop. When you know how a piece was cut and stitched, putting a guarantee in writing is easy.
Exchanges
Unused items with their tags and receipt can be exchanged within 14 days of purchase for another item or for store credit. We do not offer cash refunds on in-store purchases. Faults covered by the lifetime guarantee are a separate matter and have no time limit.
Message us on WhatsApp with a photo and your receipt. For guarantee faults we agree a repair or replacement — on your next visit, or by post at our cost.
If a posted item arrives damaged, send us photos within 48 hours of delivery and we will send a replacement.
How To Use It
A receipt or your WhatsApp order confirmation is enough.
Describe the issue and, if possible, send a photo.
We'll inspect it in-store and explain the next step.