Carry it on if you can
A bag you have just bought is safest in your hand luggage. If it goes in the hold, wrap it in its dust bag and pack it in the middle of the case, surrounded by soft clothes.
Keep its shape
Fill the bag lightly with paper or soft clothing so it does not crease. Do not seal leather in plastic for long: it needs to breathe.
Shipping instead of carrying
If your luggage is full, we can send your purchase on request with FedEx, DHL or Turkish Post. The price depends on the destination and how fast you need it. Import duties, where they apply, are paid by the recipient.
Keep the receipt
Keep your receipt or WhatsApp confirmation. It is your proof for the lifetime guarantee on leather, zips and hardware.
Everyday care
Keep leather dry and away from heaters and strong sun. Brush suede with a soft suede brush in one direction. Once or twice a year, a little conditioner keeps smooth leather supple; test it on a hidden spot first.
If something goes wrong at home
Message us on WhatsApp with a photo and your receipt. For anything covered by the guarantee we agree a repair or replacement, on your next visit or by post at our cost.